I felt dirty just reading this article. Apparently Siebel wants to help the government fight terrorism (and make a tidy profit as well) using CRM software. While loopy enough of an idea in and of itself, they've crossed several lines with their PowerPoint demo showing how Siebel software could have prevented the events of September 11, 2001:
During the course of several weeks, simulated in the demo, e-mails arrive and databases are queried; all manner of serious-looking charts and maps get drawn. Patterns begin to emerge, and connections and plots are uncovered. Finally, thanks to Siebel, the agent is able not only to unmask the entire operation, but he is also able, on the morning of Sept. 11, to order the arrests of the terrorists before they board their planes. (There is even a handy "Detain" button on his screen that lets him do this.)
With Siebel software, it seems, exposing even the stealthiest terrorist plot is scarcely more difficult than ordering a book from Amazon. And not only is the software effective, it would be easy to install; Siebel promises that such a system could be up and running at the FBI in 18 months, tops.
Disgusting. Simply disgusting.