Customer Relationship Management
Customer Relationship Management (CRM) is a business practice facilitated
by technology. The key factor of a successful CRM implementation is the
organization's ability to create a service culture focusing on the needs
of the customer. It doesn't take a lot of technology to get started in
helping people make decisions. But implementing a lot of technology is
no guarantee that people will put the information generated to good use.
read a short article on crm ››
Intelligence and Technology
There's some amazing technology out there that does mind-boggling things
with data. There are also lot of people seem to think that the technology
can make us intelligent. Well, technology can't make us more intelligent.
read a short article on business intelligence ››
Business Intelligence (BI) is a confusing buzzword. But, like all popular
buzzwords, it is instantly meaningful for most people. The problem is,
the meaning can differ, sometimes dramatically, from person to person.
read the white paper on business intelligence ››
Dynamic Adaptive Framework
How do you manage technology in dynamic business environments? How do
you manage technology projects to take advantage of dynamic business environments?
At the end of a long project, how would you answer the questions “Are
you where you need to be or are you where you planned to be?”
read the adaptive framework white paper ››
Microsoft OLAP Solutions
“This book gives you all the information you need to apply your
data warehouse knowledge to this new Microsoft platform.”
--Richard Dragan - Amazon.com review
“The authors merge their deep experience in OLAP to produce a
roadmap to success with Microsoft SQL Server OLAP Services.”
--Bill Baker, Microsoft Corporation.